This Privacy Policy explains how Forsa Chicken (Team Core Investments No 48 (Pty) Ltd t/a Forsa Chicken) (“we”, “us”, “our”) processes personal information when you use our website, contact us (including via WhatsApp), request a quote, or otherwise interact with us under South Africa’s Protection of Personal Information Act (POPIA).

Our website is intended for wholesale buyers and partners. This policy covers information collected through our site, contact forms, email, WhatsApp, and routine business communications.

• Contact & business details: name, email address, phone/WhatsApp number, company and role, region/province.
• Quote & order context: products of interest, quantities, delivery or collection preferences, notes.
• Technical data: IP address, device and browser information, pages viewed, referrer, UTM tags, and similar analytics data.
• Communications: messages sent via our forms, email, WhatsApp, and call notes.

• Directly from you when you complete a form, email us, message us on WhatsApp, or call us.
• Automatically through cookies and similar technologies on our site (see Cookie Policy).
• From partners involved in fulfilment and distribution where necessary to manage quotes, deliveries, and collections.

• Respond to enquiries & prepare quotes and to take steps at your request before entering into an agreement.
• Fulfil and manage orders, deliveries and collections, and related customer service.
• Operate, secure and improve our website and services, including troubleshooting and analytics.
• Legal and record-keeping obligations.
• Marketing to existing customers where permitted; you may opt out at any time.

If you contact us via WhatsApp, your phone number and message content are processed on WhatsApp’s platform (operated by Meta). Messages may be visible to authorised team members and trusted service providers who help us manage business communications. Please avoid sending sensitive information via WhatsApp. You can use our website form or email as an alternative.

We share personal information only as needed to run our business and fulfil your requests, including with:

• Distribution and logistics partners involved in refrigerated delivery and depot collections.
• IT, hosting, security and analytics providers who support our website, email and form systems.
• Professional advisers and regulators when required by law.

We do not sell your personal information.

Some service providers may process data outside South Africa. Where this occurs, we use providers that implement appropriate safeguards for the protection of personal information.

• Enquiries and quotes: up to 24 months from last activity, unless a longer period is required by law.
• Contracts and invoices: typically 7 years (or as required by applicable law).
• Analytics data: generally 14–26 months, depending on tool settings.

You may request access to, correction of, or deletion of your personal information; object to certain processing; and withdraw consent where processing is based on consent. To exercise your rights, contact us using the methods on our Contact page. You may also lodge a complaint with the Information Regulator (South Africa).

We use reasonable technical and organisational measures appropriate to the nature of the information, including access controls, encryption in transit, backups, and staff training. No system is completely secure, but we aim to protect information against unauthorised access, alteration or loss.

Our services are intended for business customers. We do not knowingly collect personal information from children.

We use cookies to operate the site and, with consent, to measure traffic and performance. For details and your choices, see our Cookie Policy.

We may update this Privacy Policy from time to time. The updated version will apply from the effective date shown at the top of this page.

To contact us about this policy or your personal information, please use the form on our Contact page or the contact methods provided there.